
Date: Thursday, January 15, 2026.

Date: Thursday, January 15, 2026.
Time: 11:0O AM CST
Date: Thursday, January 15, 2026.
Time: 11:0O AM CST


Francis Flair is the founder of Global West Associates and the Client Retention coach and strategist for high 6 & 7-figure entrepreneurs and founders—an Author, international speaker, and married father of a son.
Combined, he has helped his clients generate over $40 million and save over $10 million through client retention, with the majority of them not requiring additional staff.
Some of the industries Francis has helped with the Client Retention System include, but are not limited to, Healthcare, Higher Education, Nonprofits, and Dry Cleaning.








Get instant access to The Client Retention Checklist: Six Systems For a Premium Customer Experience.

This webinar is designed for leaders and operators of growing and scaling service-based businesses, who know client experience is slipping as they grow. If you're losing clients faster than you should, struggling with consistency across locations or teams, or know service could be a stronger driver of growth, this is for you.
You'll discover the 5 costly mistakes that silently kill client retention and revenue in scaling businesses and why most "training programs" don't fix them. You'll leave with clarity on why your current approach isn't working and what to do instead.
First, add this to your calendar. Come prepared to learn with an open mind about how your business handles retention. Many leaders bring a notebook because the insights tend to spark immediate "aha" moments about where their business is leaking money.
If building a Client Retention System is not important to you, then it will not be worth your time. You'll uncover the hidden leaks in your business that could be costing you hundreds of thousands (even millions) in lost revenue over time. One hour now could prevent years of churn, turnover, and wasted marketing spend.
It's free. All you have to do is show up!

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